relationship between service quality and customer satisfaction

sercive quality affects to customer satisfaction.

If service quality increase, customer satisfaction will increase especially in hotel industry.

design a research project.
The project will address a business issue and/or problem.

The research project contains five main sections:
I. Statement of the Problem,
II. Background Literature Related to the Problem,
III. Method (Overall Research Design, data collection, etc.),
IV. Analysis and Results, and
V. Summary, Conclusions, and Recommendations.

Option A-You design an individual project with chapters I, II, and III
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