Tutorial: Professional communication & patient care

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MIRA1002 – 2016 Week 2 Tutorial worksheet
Your goals in completing today’s activities are to:
1. To reflect on personal communication experiences and identify practical strategies that support effective communication and overcome difficulties.
2. To identify and explore common challenging patient care situations.
3. To apply effective patient care approaches to introduce yourself and explain your role to the patient.

Activity 1
Notes on a positive interaction:

What factors made this a positive interaction and why?
1. Body language
2. Eye contact
3. Tone frolic
4. Smiley
5. Relatable language
6. Ingagenment
7. Common interest small talk
8. clear concise
9. Mutual understanding
10. Facial expression
11.Empathetic
12.

Notes on a negative interaction:

What factors made this a negative interaction and why?

1. Less care
2. High volume
3. Aggressive
4. Eye contact less
5. Demanding
6. Not cautious
7. Not showing care
8. Ignoring the speaker
9. Less attention

How did you overcome any challenges?

1. More patient
2. Work as time work

Activity 2
Your notes on patient care: What makes the clinical environment difficult or challenging for patient care?

1.Fear of having a serious condition
2.Patients who do not co- operate
3.Limited facilities
4.Wating time
5. Lack of inteprofessional communication
6.Lack empathy by heath professional
7.Communication errors
8.Inalilily to handle high stress environment
9.Small of clinic can e confronting
10.Language Barriers Accent
11.busy must the time
12privacy
13physcl environment

What are some patient care challenges you may experience with the elderly?
1.morbid outlook on life
2.confused
3.poor hearing
4.frail sensitive
5.poor vision
6.physical impairment
7.out dated values
8.lack of medical knowledge

What are some patient care challenges you may experience with a child?

1.childern require more care and attention
2. children are more restless more movement
3.more patience
4. lack of communication harder to communicate with a child
5.childern have shorter attention
6. gullible
7. talk in body language
8.childern can beaver badly
9. start crying
10. do not understanding
11.disre spiteful
12.phycical limitations

What are some patient care challenges you may experience with someone, where English is their second language?

1.Unsure they understand
2.Patience and tolerance
3. aware of how different cultures may react to paralinguistic communication
4. strong non- verbal communication
5.Use visualization techniques organized
6.miscommunication
7.Diffacult to direct
8. avoid jargon
9. cultural differences
10time to understand
11.diffacult explaining
12

What are some patient care challenges you may experience with someone with a physical disability?
1.non- verbal communication
2.emotional
3.positioning
4.transport
5.more pain
6.extra support
7.judgement
8.cupodilities
9.condexending
10.careful handing
11.scared patients
12. irritable
13.more care
14.

Activity 3
“Professional Greeting”

Attempt 1: Write down your professional greeting.

Hi good morning how are you today?

My name is Fawaz I am student at Curtin University I am going to do CT Scand for you today
Could you please coming with me to the room

What changes can you make to improve your greeting (verbal and non-verbal)?

Verbal (hi,good Moring ,see some joke, would you like any help ) or read books to improve how can I see nice things with the patients

Attempt 2: Write down your professional greeting again.
Hi Good morning how are you? My name is Fawaz I am student at Curtin university I will take CT scan for you today would like to coming with me please

Detailed information on assessment tasks
1. Performance Assessment
You will work on this assessment over the course of the unit. This assessment requires you to work in groups.
As a group, you are expected to demonstrate that you have developed specific skills by performing tasks
while incorporating learning from all aspects of this unit. A task refers to an important learning activity within
the practical skill development sessions of the laboratory classes. While demonstration of appropriate medical
radiation science instrumentation, skills and knowledge will be taken into account, critical common elements
such as professional communication, patient care and safety will also be considered in this assessment.
Each performance assessment is given equal weightage of your total mark for this assessment.
The marking criteria for each performance assessment are as follow

2. Portfolio
A portfolio assessment documents your learning through you producing a comprehensive series of evidences
and reflections. As this form of assessment is progressively embedded in your curriculum, this assessment
intends to introduce and lay the foundations of a portfolio assessment.
You will work on this assessment over the course of the unit and will require you to submit FOUR pieces of
evidence and reflection on how you have achieved the unit learning outcomes. Activities completed during
tutorials and laboratories will form the evidence for this assessment. You are required to submit one piece of
evidence from each of the following four groups:
Group 1:
l Tutorial: Introduction to medical radiation science practices
l Tutorial: Professional communication & patient care

With each piece of evidence, you are required to write a 250-word report to justify how you have met the
following unit learning outcomes:
2. Explain the fundamental requirements for quality outcomes of medical radiation science procedures
taking into account instrumentation and efficacy
3. Explain the effects of radiation on tissues and demonstrate understanding of the notion of patient
dose and limitation for safe and effective procedures
4. Compare and contrast the scopes of medical radiation science practices nationally and internationally
including ethical, professional, legislative and regulatory requirements
Each piece of evidence and report is worth 25% of your total mark for this assessment.
Please submit your report in Microsoft Word format.

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