+1 862 207 3288 Camp Robinson is a nonprofit organization with the mission of ministering to the needs of individuals and families from all
economic, social and racial backgrounds, especially those who are isolated or have a disability. That can provide Medical Services
for the indigent, activities for senior citizens, and weekend respite care for mentally retarded children, and a summer med-camps
for children with various handicapping conditions
The camp is governed by a board of directors who hire the executive director. Don, the executive director, concentrates his efforts
on fundraising, grant writing, and public relations. The program director, Jeannie, who reports directly to Don, he is responsible
for running the team, although she gives considerable discretion and flexibility to the various program coordinators to administer
their own programs. The camp hires paid counselors for camping programs but also relies very heavily on volunteers to assist the
counselors.
Recently, Jeannie has observed a growing tension between two of her coordinators. Ann, the director of volunteers, and Randy,
coordinator of weekend respite camps, have differing views of the role volunteers should play in the camp’s programs. Ann, works
diligently to recruit volunteers for the camp. She has special training in volunteer management and takes her job very seriously.
She organizes and runs orientation sessions for volunteers, during which she gives them the two were of the camp and introduces
them to the staff. Ann is enthusiastic about volunteering at Camp Robinson and tends to paint a rosy picture of volunteer duties.
She minimizes the tough parts of dealing with the mentally retarded clientele and concentrates on the rewards and pleasures
of the job. Ann takes great pride in her volunteers and wants them to have a positive, meaningful experience in volunteerism.
Randy’s primary concern is carrying out his program—assuring that weekend respite campers are taken care of properly. Randy has a
master’s degree in rehabilitation is very goal oriented with each camper. To Randy, the only concern of volunteers should be to
carry out the duties to which they are assigned and for which they are recruited. Randy has little regard for weather and
volunteers enjoyed the experience are either retain a desire to return as a volunteer. In his book, the needs of the client come
first.
Ann has noticed that turnover among her volunteers is very high. Some have indicated that they do not enjoy their weekend and
experiences because they feel unappreciated by Randy and the paid counselors. On the other hand,Randy feels that the volunteers are
not working as hard as they should. He often finds them visiting among themselves rather than interacting with campers. The two
counselors are also complain that the volunteers and that helping with the campers’ needs as much as they should. The volunteers
seem to participate well in the fun activities, but when it comes time to assist with feeding, bathing, and bedtime, the volunteers
are often hard to motivate.
Jennie senses a real problem and knows she must take some action.
Instructions and Questions:
1. Outline steps Jennie should take to deal with this problem. Consider your text and prior readings as you develop your
answer.
2. Should Jennie meet with Ann and Randy separately or together? Explain why.
3. Discuss the major differences, if any, in motivating volunteers versus paid staff.
4. Highlight which of the 5 conflict handling styles you would use in this situation. Explain Why.
