Violence and aggression pose threats to society and individuals at work or outside of work. The cost in terms of disruption, bad image, absenteeism, turnover, accidents at work, burnout and compensation are increasingly becoming apparent. Most importantly these threats negatively affect the overall capacity of organisations to perform and be competitive. The problem affects practically all sectors and all categories of workers. Eliminating the above threats is therefore a priority target for managers, employees and policy makers (di Martino and Musri 2001)…(short extract)

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