What is going on here

You will read Case Study 8-2 “What’s Going on Here?” in Chapter 8 of your text book and prepare a paper based on the questions following it. Be sure to consider and incorporate concepts discussed in Chapter 8 as it relates to the elements of non-verbal behavior.
Simply answering the questions which are part of the case is not enough. Consider the questions to be clues to the important concepts and facts. You are strongly encouraged to use the following outline so that your analysis is organized appropriately:
Identify both the key issues and the underlying issues: In identifying the issues, you should be able to connect them to the principles which apply to this situation.

Discuss the facts which affect these issues: The case may have too much information. In your discussion, you should filter the information and discuss those facts which are pertinent to the issues identified.

Discuss your tentative solution to the problem and how you would implement your solution: Based on the knowledge you have gained in this course, what actions would you propose to correct the situation? Be sure to support your recommendation by citing references in the text and in the supplementary readings. You should also draw on other references such as business periodicals and journals. Remember that an ANALYSIS is more than simply a SUMMARY of the case study.
Discuss follow-up and contingency plans: How will the organization know that your proposed solution is working? What should they do if it does not work?

Reference:
Hynes, G.E., 2011, Managerial Communication, Strategies and Applications, 5th Edition. Page 198, case study 8-2, What is going on here?

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