+1 862 207 3288 powerful communication – reflection journal 4
one page reflection journal, following my pervious 3 week( i will upload) reflection journal to finish this one.
Complete the Self Assessment for the following sections of the attached self-assessment tool: Oral Communication. (You should use the Excel file saved to your computer and complete your self-assessments in your own file each week as you build a comprehensive self-assessment of your overall capabilities and areas for opportunity in leadership communications.)
Based on your self-assessment and score for this wee’ks sections, develop one to two pages (250 to 500 words) and articulate the following:
•Public speaking tends to be a skill where individuals end up on the extreme ends of the spectrum. They are either very afraid or very comfortable — they either relish or dread the moment of speaking to an audience (be it large or small). Which end of the spectrum are do you land on or are you in the middle?
•Identify your areas of strength in terms of understanding your own ability to use spoken communication and describe how you’ve used this approach effectively (if you have)
•Discuss the areas of opportunity you see in terms of your ability to use spoken communication as a leader. Focus specifically on your greatest areas of opportunity as it relates to this week’s topics
•Identify one or two things you can do to improve — be specific about the steps you will take
Self-Assessment of Leadership Communication Capabilities
Leadership Communication, 4th edition.
Part I – Assessment of the Core Capabilities Scoring Instructions:
Area and Capability Assess your abilities on each of the topics under Area and Capability using the scale of 1-5 provided below ; a formula is already in place to tally the average in each section for you.
Leadership Communication Ethos/Image Scale #
1. Understanding characteristics of leadership communication
2. Recognizing/able to distinguish transformational leaders
3. Understanding how I am seen by others Use the following scale:
4. Knowing how my personal style differs from others 1 = Need to develop, need a lot of work
5. Asking others to comment on my style
6. Assessing my own strengths and weaknesses 2 = Need some work on this capability
7. Setting goals for personal change
8. Willing to work on improving personal effectiveness 3 = Acceptable, but could be stronger
9. Influencing the behavior of others
10. Inspiring trust in others 4 = Very good abilities
11. Projecting confidence
12. Making ethical decisions 5 = Excellent abilities
Average #DIV/0!
Audience Analysis and Strategy
1. Analyzing the context for communication
2. Analyzing audiences
3. Tailoring messages to different audiences
4. Selecting the most effective medium (channel)
5. Developing a complete communication strategy
Average #DIV/0!
Social Media and Other Written Communication
1. Deciding on communication purpose
2. Clarifying purpose
3. Organizing written communication
4. Using formatting effectively
5. Using language correctly
6. Writing clearly
7. Writing concisely
8. Writing confidently
9. Using an appropriate style and tone
10. Knowing how to use social media in professional settings
11. Writing correspondence (texts, tweets, e-mails, etc.)
12. Writing formal documents and reports
13. Writing executive summaries and abstracts
14. Proofreading own work
Average #DIV/0!
Oral Communication
1. Delivering an impromptu presentation Use the following scale:
2. Delivering an extemporaneous presentation 1 = Need to develop, need a lot of work
3. Organizing presentation
4. Talking in small groups 2 = Need some work on this capability
5. Talking in large groups
6. Answering questions 3 = Acceptable, but could be stronger
7. Asking questions
8. Drawing others out 4 = Very good abilities
9. Summarizing and clarifying others’ ideas
10. Keeping to the topic 5 = Excellent abilities
11. Summarizing a discussion
Average #DIV/0!
Visual Communication
1. Recognizing when to use graphics
2. Selecting and designing effective data charts
3. Creating meaningful and effective text layouts
4. Employing fundamental graphics content and design principles
5. Ensuring “so what” is captured
6. Creating presentation visuals and slides
Average #DIV/0!
Emotional Intelligence 1: Dealing with Own Feelings
1. Knowing own personality type
2. Recognizing other types and their effect on behaviors
3. Being aware of own feelings
4. Identifying and controlling feelings
5. Asserting own ideas and rights
6. Stating own needs
7. Expressing feelings to others
Average #DIV/0!
Emotional Intelligence 2: Dealing with Others
1. Listening
2. Recognizing non-verbals
3. Being sensitive to others’ feelings
4. Asking people how they feel
5. Acknowledging people’s feelings
6. Helping others express their feelings
7. Dealing with anger
8. Dealing with hostility and suspicion
9. Being comfortable with conflict
10. Withstanding silences
Average #DIV/0!
Diversity and Intercultural Communication
1. Realizing the value of diversity Use the following scale:
2. Defining and appreciating cultural differences 1 = Need to develop, need a lot of work
3. Understanding differences is values and preferences
4. Recognizing general communication preferences (direct or indirect, explicit or implicit) 2 = Need some work on this capability
5. Understanding differences in attitudes toward authority, time, risk, and change
6. Knowing customs common to cultures encountering 3 = Acceptable, but could be stronger
7. Communicating in intercultural social situations
Average #DIV/0! 4 = Very good abilities
Part 2 Group and Organizational Communication
Area and Capability 5 = Excellent abilities
Group and Team Communication and Dynamics
1. Identifying and clarifying goals and objectives
2. Clearly defining the problem under discussion
3. Examining all facets of the problem
4. Encouraging others to generate ideas
5. Using creativity to develop new ideas
6. Evaluating options
7. Helping groups make decisions
8. Exploring people aspects of the problem
9. Encouraging groups to develop action plans
10. Helping the team to confront difficult issues
11. Sensing tension in the group
12. Being sensitive to how people in the group are feeling
13. Being aware of how open or closed the group is
14. Helping groups explore their commitment to group decisions and or agreements
15. Surfacing vested interests and feelings about issues
16. Identifying those issues which are avoided
17. Drawing attention to unhelpful behavior
18. Helping the team deal with conflict or other tension
19. Supporting individuals against group pressure
20. Helping team members acknowledge strengths
21. Helping team members give each other feedback
22. Facilitating team review and critique
Average #DIV/0!
Organizational Communication
1. Recognizing different organizational structures Use the following scale:
2. Understanding the human relations approach 1 = Need to develop, need a lot of work
3. Displaying ability to motivate others
4. Recognizing the organizational role of communication 2 = Need some work on this capability
5. Understanding how power works in supervisor/ subordinate relationships
6. Knowing how to build trust in supervisor/subordinate relationships 3 = Acceptable, but could be stronger
7. Establishing communication protocols with supervisors
8. Recognizing the ethical expectations in an organization 4 = Very good abilities
9. Creating an ethical environment
10. Being able to see the organizational cultural differences 5 = Excellent abilities
11. Realizing which organizational cultures fit best with my own individual personality and style
12. Giving praise and appreciation to peers and supervisors
13. Recognizing who talks to whom
14. Soliciting feedback from others
15. Providing constructive feedback to individuals or groups
16. Receiving feedback without being defensive
17. Dealing with supervisors and more senior people
18. Mentoring others
19. Coaching others
20. Networking
Average #DIV/0!
Transformational Leadership and Internal Communication
1. Selecting the most appropriate leadership style
2. Knowing how to adjust leadership styles when needed
3. Recognizing characteristics of transformational leaders
4. Developing an internal communication strategy
5. Developing a vision
6. Communicating a vision
7. Targeting messages to different levels in an organization
8. Creating a change communication program
9. Implementing a change communication program
Average #DIV/0!
External Corporate Communication
1. Developing an external communication strategy
2. Managing reputation
3. Analyzing external stakeholders
4. Developing targeted messages for external stakeholders
5. Communicating with the news media
6. Dealing with a communication crisis situation
Average #DIV/0!
Leadership Communication Self-Assessment Final Scores Scale:
Name: Date: 1 = Need to develop, need a lot of work
Transfer the average from each capability section above to the scoring column below.
2 = Need some work on this capability
Capability area Score
Ethos/image 3 = Acceptable, but could be stronger
Audience Analysis and Strategy
Social Media and Other Written Communication 4 = Very good abilities
Oral Communication
Visual Communication 5 = Excellent abilities
EI – Dealing with own feelings
EI – Dealing with Others
Cultural Communication Competence
Group and Team Communication and Dynamics
Organizational Communication
Internal Communication
External Communication
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