Kurt Lewin and Edgar Schein

1. According to both Kurt Lewin and Edgar Schein, all change starts at the level of the individual and for the change process to begin they must accept %uFFFDdisconfirming information%uFFFD. What is meant by %uFFFDdisconfirming information%uFFFD and what are the further stages in the change process as described by Schein
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