Discuss your horror stories and what should have been done differently.

Discuss your horror stories and what should have been done differently.
ASSIGNMENT 5
Review each of the ways the book suggests you build trust (Ch 11). Explain how you develop trust in your customers, addressing each one.
THIS IS THE TEXTBOOK TO ANSWER ASSIGNMENT 5 (DELIVERING KNOCK YOUR SOCKS OFF SERVICE) Chapter 11

PART TWO

TOPIC 6
Thanks to tools such as blogging, social media and YouTube, consumers have more information at their fingertips. Discuss how the Internet has affected customer service.

ASSIGNMENT 6
Evaluate a recent service experience you have had on the 9 basic dimensions of nonverbal communication.
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