Conflict management

Assignment 5
Questions for Thought
Answer each of the following items thoroughly. Each numbered item should require no more than one page (250 words) as a response.
1. Evaluate the conflict management patterns of your work group. What are most conflicts about? Are they functional or dysfunctional?

What guidelines and tactics could be used to better manage them?
2. Based on your experience, is emotional labor harmful to employees and/or customers? Why or why not?
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