Business Final Paper

Focus of the Final Paper
This course focuses on identifying types of conflicts and resolving conflicts through effective communication techniques. Your Final

Paper will be an eight-to ten-page paper (excluding the APA title and reference pages) that will showcase what you learned about

conflict and conflict resolution.

Identify a recent interpersonal, group, or organizational conflict that you were involved in and was later resolved. Select five of

the topics listed below and discuss how they apply to your chosen conflict. You must use a minimum of five resources to help support

your discussion of these topics. Be sure to focus on communication techniques that were used during the conflict management process.

Argue whether the resolution to this conflict was a “best practices” approach to resolving this conflict.

Your paper must include an introduction paragraph that provides a high-level overview of your paper. In addition, your paper must

include a strong conclusion paragraph that brings together the topics discussed. Remember not to introduce any new topics in your

conclusion.

Conflict Topics for the Final Paper (select five)

Why does conflict occur?
Conflict management
The positive and negative effects of conflict
Role of personality types in conflict management
Communication techniques
Ethics and workplace conflicts
Climate in a conflict situation
Stress and anger
Facework
Forgiveness
Mediation and arbitration

Writing the Final Paper
The Final Paper:

Must be eight to ten double-spaced pages in length and formatted according to APA style as outlined in the APA checklist in the

Ashford Writing Center.
Must include a title page with the following:
Title of paper
Student’s name
Course name and number
Instructor’s name
Date submitted
Must begin with an introductory paragraph that has a succinct thesis statement.
Must address the topic of the paper with critical thought.
Must end with a conclusion that reaffirms your thesis.
Must use at least five scholarly resources, including a minimum of two from the Ashford University Library.
Must document all sources in APA style, as outlined in the Common APA Citations page in the Ashford Writing Center.
Must include a separate reference page, formatted according to APA style as outlined in the Ashford Writing Center.

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