BSC process

1. Read the Financial Services Corporation:Implementing a HR Balanced Scorecard case, available in the DRR.

2. PrepareacaseanalysisreportfollowingtheDirectedCaseAnalysisprocessoutlinedin Lesson 2.
3. Inyourcasereport,answerthequestionsattheendofthecase.
After working through this case analysis, you will be able to ? describe a BSC implementation.
? identify the challenges of human capital measurement and the specific issues faced by HR in demonstrating the value it adds to an organization.
? recommend how the BSC process might be modified for future use.

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