Applying Systems Thinking

 

Applying Systems Thinking
Analyze a customer service situation in your target organization using the cause/solution box.
Thoroughly analyze the problem, clearly stating it at the top of the box and listing several causes and solutions. You should have three to five individual causes and solutions, and five to seven systemic causes and solutions.
Analyze the synergistic and additive effects of one of the teams in your target organization. Devote one paragraph to answering each question below:

What are the synergistic or systems characteristics of the team?
How are they interrelated?
How do you depend on each other?
How does one member’s performance affect the others?
Would you say things are mostly additive or synergistic?

The target organization is a Human Resources Department for the Department of the Army.

 

 

 

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