App Developing and Maintaining Quality Products and Services

Application: Developing and Maintaining Quality Products and Services

The word "quality" has specific meaning for organizations that adhere to some variation of the Total Quality Management philosophy. What is the significance of "quality" for OPD professionals? In this week’s Application, you will analyze factors related to quality and explore their implications for workers and communities.

Compare/contrast how quality new products/services are likely to be developed at a McDonald’s versus a bank in your neighborhood.

Explain how quality is likely to be maintained in each case through continuous improvement in these different types of businesses/organizations.
Support your Application assignment with specific references to all resources used in its preparation. You are asked to provide a reference list only for those resources not included in the Learning Resources for this course.
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