Knowledge Management and Decision Making

ANSWER ALL QUESTIONS
You are required to choose a company from the leisure sector or the automotive industry.
Assuming that the name of the chosen company is called “STO701 Limited” and you have been employed as a Knowledge Management Officer (KMO) for this company. The General Manager has invited you to write a business report on how knowledge management could enhance the performance of this organisation. The report should specifically address the following areas:
. a) Explain how the concept of knowledge management (KM) relates to data and information.
. b) Discuss the relationship between KM and business decision making processes.
. c) Discuss typical architecture of knowledge-based systems (KBS).
. d) Through quantitative and/or qualitative data collection techniques, look critically 
into the business operations of STO701 Limited and identify where (and how) improvements could be made to the business performance. Use the collected data to address the following:
•Identify any problems with existing business operations of STO701 Limited with respect to knowledge management and decision processes.
•Analyse your results using relevant data analysis techniques and present 
them with the support of visual aids such as graphs, figures, tables, etc.
•Discuss the types of knowledge that will be required by managers (at 
different levels/hierarchies) of STO701 Limited for effective decision 
making.
•Discuss different 
for effective decision making.
•From your findings, develop a conceptual knowledge management 
framework that STO701 Limited could implement to improve the 
company’s organisational performance and decision making process.
•Provide recommendations on how the management of STO701 Limited

knowledge management strategies and instruments that

could be adopted in the company
could improve the performance of the business through effective
knowledge management and application of a decision framework to support strategy and decision making.
Indicative Data Sources
1. You could use data previously gathered to produce your semester one coursework and/or fresh data from any other sources. You may also want to consider using data from relevant companies’ data sources such as those contained in the tabs labelled “Company & Financial Data” and “Market Research & Industry Data” from Plymouth University Library page:
http://plymouth.libguides.com/c.php?g=48952
On the page, you would find links to databases containing company and industry intelligence and reports. Examples of the links are:
•••••
Report Format
2. Follow the attached PBS guidelines on how to prepare a business report for this
coursework.
Marking Criteria
Marks will be awarded according to the following criteria:
•Overall presentation and coherence of submission (10%): Good title, clear structure (contents page); clarity and conciseness of the issues covered in the report.
•Understanding of concepts and content (15%): Literature review with good sources included and some assessment /summary of published work. An exposition of relevant literature related to knowledge management and decision making in your chosen organisation.
•Critical judgment in selecting and ordering content. Reasonable knowledge management conceptual framework and decision models, good data collection, analysis and presentation techniques using suitable diagrams, tables, graphs and knowledge base (50%): Joined up thinking: From title to argument to conclusion (Evaluation- Synthesis-Analysis).
•Structure of argument and conclusions which relate to the topic (15%): a comprehensive, interesting reflection on your learning.
•Proactivity in extent and range of research as evidenced by content and bibliography (10%). Building an Argument – using your references adeptly. 
The submission as a whole should be no more than 3,000 words (excluding references, tables, figures and other appendices). For this assignment there is a 10% margin on the word count. That means that you should be writing somewhere between 2700 – 3300 words. Work that exceeds the 10% margin will fail. Please ensure that your report addresses the assessment brief and meet the stated marking criteria.

Keynote Market Reports

MarketLine Advantage

Morningstar Company Intelligence

Business Source Complete

Mintel

Assignment formatting guidelines
With this assignment, ensure that you:
•Include the following details on the front page
– the course code of this specific module
– Hand in date
– Your actual word count
•Cite references correctly within your text, using the Harvard system
•Include a complete reference list at the end of the report using the Harvard 
system for referencing – see http://staff.plymouth.ac.uk/refman
•Use appendices as appropriate
•Use a sans serif font, such as Arial, minimum font size 12.
•Insert page numbers.
•Akerkar, R., & Sajja, P. (2010). Knowledge-based systems. Jones & Bartlett 
Publishers.
•Alkuraiji A, Liu S, Festus Oderanti & Megicks P , ‘New structured knowledge 
network for strategic decision making in IT innovative and implementable projects’, Journal of Business Research, 2015, URL: http://dx.doi.org/10.1080/12460125.2014.886499
•Alkuraiji A, Liu S, Oderanti FO, Annansingh F & Pan J 2014 ‘Knowledge network modelling to support decision-making for strategic intervention in IT project- oriented change management’ Journal of Decision Systems 23, (3) , DOI
•Anderson, D.R., Sweeney, D.J., Williams, T.A. & Martin, K. (2011) An Introduction to Management Science: Quantitative Approaches to Decision Making, (13th Edition) South-Western Cengage Learning. ISBN-13: 978-0-538- 47565-5, ISBN-10: 0-538-47565-x.
•Many other relevant journal articles on knowledge management and decision making are available in the Web of Knowledge, Science Direct, IEEE Explore, etc.

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