“The Goal: A Process of Ongoing Improvement”.

Provide a summary of the book “The Goal: A Process of Ongoing Improvement”.

This summary should cover chapters 1 to 20 of the book.

Required length of the summary – Min 1 page , Double spaced.
summary should: (not necessarily in the same order)

identify the main idea of the book; provide a context; identify the protagonist and other important characters in the book; discuss the issue/s faced by the protagonist and also identify learning points (if any) from the first 20 chapters of the book.

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