“Marketing Communication Analysis Report: The Use of Consumer Behaviour in Advertising MN5006 Serving Customers in Global Markets Table of Contents Table of Contents 2 Introduction 4 Advertisement Choice 4 GEICO Lizard Ballard with Warren Buffett 4 Figure One: GEICO Advert Still One 5 Figure Two: GEICO Advert Still Two 5 Figure Three: GEICO Advert Still Three 6 Visa: Usain Bolt 2014 FIFA World Cup 6 Figure Four: VISA Advert Still One 7 Figure Five: VISA Advert Still Two 7 Figure Six: VISA Advert Still Three 8 Consumer Behaviour and Businesses 8 Figure Seven: Six Categories of E-Communications Tools or Media Channels 10 Attention, Learning, Memory and Motivation 11 Figure Eight: A Model of Consumer Behaviour 11 Figure Nine: The Pyramid of Consumer Behaviour 12 Definition of Terms 13 Figure Ten: The Memory Process 15 Figure Eleven: An Overview of Main Theories of Work Motivation 16 Analysis 16 Table One: Analysis of Advertisements Using Attention, Learning, Memory and Motivation 17 Personality and Attitudes 18 Definition of Terms 18 Table Two: Effect of Personality Characteristics on Consumer Behaviour Criteria 19 Table Three: Analysis of Advertisements Based on Personality and Attitude 20 Conclusion 21 Recommendations 21 References 22”

Introduction

This report focuses on the use of consumer behaviour theory by businesses engaged in advertising products and services to consumers.  It begins by introducing the two adverts selected for analysis and outlining why businesses should be aware of consumer behaviour theory when creating advertisements and other forms of marketing communication.  It then focuses on the application of two theories to the selected adverts, with a view to understanding the underlying theory and identifying where theory could be used to better effect.  After a brief conclusion, recommendations are made for improvement of the selected adverts.

Advertisement Choice

GEICO Lizard Ballard with Warren Buffett

This advert, made for an American audience in 2010, features real staff members from the insurance company, GEICO, together with an appearance from Warren Buffett, the owner of the company, in …(short extract)

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