United States Postal Services

United States Postal Services

Once you’re reasonably clear on what’s involved, think about your organization and its business

processes, and then:

Identify at le ast three objectivesfor improving the organization’s internal business processes, and show howthey
relate to the mission, vision and strategy ofthe organization.

l(’or each objectiv e, dev elop at least one meaningful performance measure

metric

For each objectiv e, identify at least one expected lev el of performance (target).

For each objectiv e, identify at least one

nleIw acgion or program that nee dsto be developed to ensure successful implementation of the organization’s strategy (initiative).
ow o

they help to fulfill those objectiv es? If they don’t (and they dont hav e to),what makesthem more important than objectives that would
relate to finance or customer service?

Here’s a table that you may wish to copy andfill in (the boxes are expandable – take all the

space you need to e complete In your descrrptrons.

Omedwe

Measure

Target

Action

Relationshipsto other objectives

Revisions (if any) to Module 1 and/or Module 2 Objectives

Objectiv e/Module

Measure

Target

Action

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