1. Identify a service or service process in your healthcare organisation which provides an opportunity for
improvement and provide an evidence-based rationale for this improvement1.
2. Drawing on relevant literature, and Donabedian’s (1988) Structure, Process & Outcome framework, critically
examine the current situation to identify how improvements can be applied to the service or service process.
3. Critically develop and write up a plan to carry your identified quality improvement process using the PDSA
cycle and three (3) quality improvement tools. As part of your write-up, present your ?before? data using relevant
data analysis and presentation tools.
4. Suggest a plan to evaluate your quality improvement initiative using your collected ?before? results as well as
post-improvement ?after? results
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