The Customer Service Agent

Go back to “The Customer Service Agent” case on pp. 125-129 and assign a job evaluation score to Bill Ryan’s job using the factor rating system you retrieved from the OPM website (link is found under Readings and Resources). You should have a score for each of the nine factors and a total score. A one or two sentence explanation of why you assigned the points you did may help your grade. Please e-mail me if you need further instructions.

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