Service organisations in Sydney, Australia

Paper instructions:
Reflective Essay

Choose a real-life service organisation that is located in Sydney, Australia.
Prepare a flowchart of the back-stage as well as the front-stage operations of this business.

Using this flowchart, explain the significance of the service encounter, and its managerial implications. The written component of the essay should not exceed

1200 words (12 font, Arial or Times New Roman single spaced)
1.    Flowchart
Backstage
Front stage
2.    Explanation of significance of the service encounter
3.    Analysis of managerial implications
4.    Essay format & presentation

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