Service Level Management & Outsourcing

Paper instructions:

Using scholarly references, and proper APA style and format for citations and references. Discuss the concept of Service Level Management and how it relates to successful IT outsourcing

Address these three points:

-The benefits of Service Level Management

-The relationship between the Service Level Agreement and contract performance monitoring

-The role of Service Level Management in maintaining an effective relationship between the outsourcing organization and the service supplier

Please provide a sample introductory paragraph on the key points you will discuss