Revenue Cycle Management (RCM)

The new Chief Financial Officer (CFO) at a hospital is being met with much resistance to changing how the revenue cycle process is run. But after speaking with many of his managers in patient accounts and finance he realized that the employees did not know how to effectively work in teams. This was because the previous CFO did not encourage team work and utilized the silo approach to revenue cycle management.
1) What are some creative ways the new CFO can help the hospital understand the importance of an integrated revenue cycle team?
2) How can a manager improve teamwork amongst his or her employees?
3) Does the manager need assistance from a Change Management Leader? Explain your answer.
All references must have a web address.

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