Patient Satisfaction Issues

Patient Satisfaction Issues
Action Items

Browse newspapers and healthcare management-related Web sites to take notes on issues that catch your eye concerning patient satisfaction in healthcare management.
Some sources could be:

The Columbus Dispatch

Hospitals and Health Networks Web site
(https://www.hhnmag.com/hhnmag_app/index.jsp)
American College of Healthcare Executives
(https://www.ache.org/)
American Academy for Medical Administrators (https://www.aameda.org/)

Complete Week 4’s reading assignment. Pay attention to chapters and articles concerning patient satisfaction.
Identify one issue concerning patient satisfaction as your focus of this assignment. Conduct research on this concern to identify its origin, several cases of this issue, how this issue affects different groups involved (the hospital, the patients, the community, the industry, etc.), what solutions were provided, and what the results were.

Compose a four- to six-page, double-spaced paper including the following elements:

Introduction State the focus and the layout of your paper.

Patient Satisfaction Issues Provide a brief summary of three to five issues you have noticed through your two weeks of browsing. Please identify the source where and when you have located these issues.

The Issue Identify one issue concerning patient satisfaction as your focus of this assignment. Briefly describe this issue, including several cases of this issue.

The Past Identify its possible origin or background.

Discuss how this issue affects different groups involved (the hospital, the patients, the community, the industry, etc.), what the solutions provided were, and what the results were.

The Current Describe what solutions were provided and what the results were. Discuss how different groups were impact by these solutions.

The Future Taking into consideration the different groups’ interests, what might be alternative solutions to addressing this issue? How could healthcare organizations improve patient satisfaction?

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