Operation management

Operation management
stores on a Saturday morning. What this exercise is trying to accomplish is
to map the process and compare good practices to ones that might need
improvement. is the process set up with the customer in mind or only the
business? Examine the process of check-in, check-out and discuss who
has the best and worst process in terms of keeping customer wait time to
a minimum, while being as cost efficient as possible in terms of labor and

investment in technology. Also examine who uses the investment in
technology well or poorly. For the exercise I would recommend you visit
the major high cost and ‘‘low’’ cost airlines or grocery stores coffee stotres,
or other. Obviously the Rl\/_lV haslno ComPet’t’0“» ? °‘3tml;’)‘f”:::‘L’J’t‘iC‘; “”13 Cu
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