large customer service corporation

Unit1 – Individual Project
Assignment Details

Assignment Description

You are the task manager for a large customer service corporation consisting of 1,000 employees. You are responsible for 25 direct reports in your department. You have
noticed that over the past year there has been a significant decline in the ability of employees to use and manage the technology of the organization. It is currently to the
point where production is suffering. Your task is to improve the Technology Management of your employees in your department. You are given 6 months to complete this, as
the season nears when you are the busiest with customers. Using the APA style format, write a 3-5 page paper describing how you are going to turn your department around
within the 6 month period.At a minimum, your paper must include:
Identification of issues, concerns, and incidents leading to poor Technology Management
Strategies and techniques used to improve Technology Management
The timeframe strategy used for producing these results with a 6 month period
Present your findings as a 3-5 pages Word document formatted in APA style.
Please submit your assignment.
Submitting your assignment in APA format means, at a minimum, you will need the following:
1. TITLE PAGE. Remember the Running head: AND TITLE IN ALL CAPITALS
2. ABSTRACT. A summary of your paper…not an introduction. Begin writing in third person voice.
3. BODY. The body of your paper begins on the page following the title page and abstract page and must be double-spaced (be careful not to triple- or quadruple-space
between paragraphs). The type face should be 12-pt. Times Roman or 12-pt. Courier in regular black type. Do not use color, bold type, or italics except as required for
APA level headings and references. The deliverable length of the body of your paper for this assignment is 3-5 pages. In-body academic citations to support your
decisions and analysis are required. A variety of academic sources is encouraged.
4. REFERENCE PAGE. References that align with your in-body academic sources are listed on the final page of your paper. The references must be in APA format using
appropriate spacing, hang indention, italics, and upper and lower case usage as appropriate for the type of resource used. Remember, the Reference Page is not a
bibliography but a further listing of the abbreviated in-body citations used in the paper. Every referenced item must have a corresponding in-body citation.
This assignment will be assessed using the rubric provided here.
Please submit your assignment.
For assistance with your assignment, please use your text, Web resources, and all course materials.
Unit Materials
Reading Assignment
Please read, Stair & Reynolds, Chapter 2 and 9.
Other Information
Objectives
Explain what a company’s MIS department does and how companies use information systems to help manage internal operations and to make decisions
Assess how companies use information technology for competitive advantage by changing their marketplace
Describe how businesses use Internet technology for electronic commerce, communicating with employees, and working with business partners
Assess the individual and organizational consequences of the use of information technology
Assignment Overview

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