Information System Project

The number of employees Taste of India has is 7 employees and the car they use for delivery is Toyota Corolla it costs $8000. The website of the restaurant is http://www.shafiqstasteofindia.ca/. The website has menu and about section also the hours. So you can paraphrase the greek restaurant to the indian restaurant based on the information in this order and the website of the restaurant.

Requirements:
– In consultation with the organization, clearly identify at most three threats/opportunities
for the organization that can be addressed/exploited by some type of computer-based
information system.
– Identity at least three realistic information systems that you feel will sufficiently address
these threat(s)/opportunity(ies).
– Prioritize your solutions, justify each with respect to benefits, costs, feasibility,
implementation, and so on, and make a clear recommendation for a particular
information system. Bear in mind the managerial, organizational as well as
technological issues.
– Please include diagrams. You could the idea of the diagrams from another sources.

Two samples of the project the professor has attached, and they are attached too in this order.

The greek restaurant project has been handed in last year to the same professor, so please make sure to do not look alike. And please Follow the instructions and the samples.
the restaurant has opened in December 20, 2006

1. Company Background:
(A) Case Study Perspective: The purpose of this case study is to analyze the systems of information and processes that companies use, and how they are implemented. It is an established fact that information systems constitute the structure of an organization. Moreover, the main ingredient of an information system is data because an information system cannot be employed without the data. An organization needs a useful and efficient information system in order to sustain. In this case study, the “Favorite Greek restaurant” will be studied for its information system and the threats that this company is subjected to. Finally, ways to address the challenges will be discussed. Several factors play their role in the success and growth of a restaurant like convenience of location for the customers, an appealing menu, sufficient funds, good management, recruitment of competent staff, and proper scheduling. Management needs adequate amount of inventory, budget operational expenses, and cost effective supplies to make a restaurant prosper and its business profitable. An efficient information system helps the management achieve this. Information systems are definitely any organization’s backbone since they offer information that users can use to enhance their efficiency and productivity at work. Users also use information systems to have quick access to the data needed for making such decisions as the items to be restocked or excluding a drink from the menu because it does not sell. Information systems play a critical role in the management of a restaurant’s daily functions. Managers can use adequate information systems to keep track of the sales and expenses to help a company minimize its costs and plan for the future costs well in advance. (B)Resturant Background: The owner and the CEO of the Favorite Greek restaurant is George. George operates the whole business and is the major decision maker as well as the main chef. Kitchen is managed by the chef. The chef oversees how cooks prepare the meals, performs inventory checks, and places the order for drinks and food items with the suppliers. An assistant manager runs the entire restaurant which includes developing schedules for the servers, dealing with the complaints of the customers, and closing the restaurant at night. Orders are taken and meals are served to the customers by the waiters and waitresses.
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The Favorite Greek restaurant founded in May 2006 exists on 360 George Street North, Peterborough, ON. This restaurant that offers lunch and dinner has 14 employees in total. The restaurant also contains a bar to serve different sorts of drinks and alcoholic beverages to the customers. Many customers visit the restaurant on major events and festivals in the town, and the business of the restaurant flourishes. Customers get a great dining experience at the Favorite Greek restaurant. It is an ideal place to visit because of its vibrant ambiance, variety of meals, and friendly staff members. Both locals and tourists can easily access the restaurant since it is located in the heart of downtown Peterborough.

Owner

Assistant Manager

Chef

Servers

Resturant
structure

Cooks

Tables

2.The Favorite Greek’s Information System Architecture:
(A)Current IS (information system) The Favourite Greek restaurant uses three information systems to run its operation. The first system used is called Maitre’D. It is the most crucial tool needed to control the administration and management aspect of the business. Maitre’D is one of the leading provider of most restaurant POS software around in around the globe. It offers a variety of solutions to simplify restaurant and hospitality management systems. There are lots of big companies that are using this system. The program simplifies the order taking process and makes it easier for the management to handle. It sends all of the inputted information to both kitchen and bar. For instance, when a customer finish his/her order all of the info would be taken to the right section, the food selection is sent to the kitchen and drinks would be sent to the bar. This program also
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keeps track of the level of inventory and other operational supplies that are used by all staff. It keeps detailed records of cash and credit card transactions. The benefit of this is is to reduce time and costs. Figure :1 depicts the Maitre’D information system and how it functions. It helps keep track of items bought by customers. Moreover, The restaurant have chosen to use “Excel” spreadsheet program as their third system;to organizes and calculate multiple activities that includes: inventory, profits, and supplies.
Waiter
ID

Enter
table
#

Taking
orders

Order
food

Order
drinks

Kitchen

Bar

Bill

Payment

Cash

Debit/Visa/MasterCard

Closing
the
bill

Order
received

Figure
1
Maitre’D
Informa6on
System

Main
system
computer
3

The Favourite Greek has multiple devices: main computer that serves as POS, and three printers. Each device has a specific task to perform, along with a with separate authorization capabilities. waiters/waitress input the orders into the device on touch screen and the information is sent directly to either the kitchen or bar printer to be taken by the cook or bartender. Then, the main printer then creates an invoice of that order. The most vital part of the system is the main computer, which is considered a server. It provides a great deal of detail about sales and orders, which in turn assists the manager to monitor the activities of the business. The main system printer produces another hard copies of the sales made from from orders. These copies is passed onto the government for tax purposes. The accountant gathers the figures from the main system, and transfers them into Microsoft Excel to calculate the revenues and expenses of the restaurant in order to prepares the financial statements as shown in figure: 2. Hence, Excel is The Favourite Greek’s only accounting method. In case of crisis or emergency to main system , hard copies of orders becomes the only method to gather sales information. Maitre’D
Informa6on

Kitchen
Printer
#1

Bar
Printer
#2
bar

Primary
Printer
#3

Figure
2
Printers

MS Excel

Emergency plan to calculate pro?t

(B)The Favourite Greek mission: The mission of the favourite greek restaurant is to provide to the customers with the best dining experience by offering high quality of food and beverages, Our satisfaction comes when we see the joy that our cuisine brings to you and your family in very convenient environment. (C)Competing with competition: Based on the experience of George Vassiliadis; the CEO of Favourite Greek restaurant, we found that Maitre’D POS software is one of the most important and widely used restaurant software in Canada and global wide. Prior to owning, he worked in 3 separate restaurants, all of which used the same software. After conducting some research, we discovered that many establishments,

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including his competitors, use Maitre’D. Some of the big users to this system includes: Duke’s Chowder House, Baskin Robbins, Pita Pit and many more. (D)Meeting Industry Demand: POS software completes orders in real time in order to provide quick service and satisfy customer demand. It is an ideal solution for businesses seeking a fast information system. It is simple to use. Workers do not require intensive training to use it. Orders are instantly sent to the kitchen. When dining at a restaurant, customers expect high quality food in a timely manner.

(E)Emergency Plan: The safety of information is not 100% guaranteed. The Favourite Greek’s manager takes this fact seriously and has prepared an emergency plan to ensure that the restaurant can function in the event that a crisis occurs. If the issue is a low risk , such as water damage to one of the server’s devices, the other two can be used until the software provider can repair it. If the system breaks down completely, they contact the POS software provider immediately for assistance. Unfortunately, it takes a day for support personnel to look into a problem. This can halt operations and temporarily stop business. This leaves The Favourite Greek restaurant with no choice but to ring in orders and tally expenses the old fashion way. Receipts and expenses must be recorded by hand until the POS provider fixes the problem. (F) Advantages: There are many advantages to using POS software. Aside from it being easy to use, it keep track of orders placed and what meals and beverages are most popular. The information gathered by this software assists managers with stocking the right inventory. It can also be used to monitor the performance of servers based on the number of orders each one places. It can also give managers an idea of how many meals are Maitre’D
System ordered during a certain time of day, which will assist them with scheduling the right amount of people. For example, if most meals are ordered during the evening, the manager can schedule more workers during that time. POS is one of the most valuable software used for managing restaurants and placing orders. By quickly delivering the necessary information to the right place, the restaurant is able to satisfy customers with speedy service. Excel, which is another system used by the Favourite Greek restaurant, is an inexpensive application used to calculate numbers, as well as create graphs, charts and tables. Month to month sales and expenses can be compared.

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