• Be in correct business letter format
• Block paragraphing with 1″ margins all the way around (with the exception of the first page which can be .5 at the top to accommodate
your letterhead design)
• Placed on the letterhead you created for this class
• Be no more than two pages in length
• Use appropriate and well-placed examples to illuminate your points
• Language appropriate for your receiver
• Be grammatically sound (please refer to the syllabus for error information and grading)
• Select a topic that has depth to it. If you write on a topic that only yields two short paragraphs of content before formatting,
expect a failing grade
For this assignment, you are to write a formal letter that addresses Complaint
Formatting Your Letter:
In order to successfully complete this assignment, you should utilize the following format information:
• Use block paragraphing–no indents on the left margin and space between single-spaced paragraphs
• Paragraph #1: identify the situation and/or faulty item. Be specific and include any relevant information to help the recipient
understand (e.g.: dates, invoices, copy of your bill, etc …)
• Paragraph #2: (this section may be more than 1 paragraph in length. It is named 2 because of its order, not its content) explain
logically, clearly and specifically what went wrong. Always use examples in the explanation
• Paragraph #3: state what you expect the reader to do to solve the problem to your satisfaction