Depends on PPT

You will be assessed against the following criteria:

The company background-based research relevant to Call-centre Development issues (NOT ECO/FRIENDLY/CARBON FOOTPRINT
ISSUES)

How you have linked your management of change strategy in your example to: a) theoretical issues from the module and

b) practical issues relating to the organisation

Ability to critically analyse own decision making relating directly to the management of change campaign.

Your ability to show relevant orientation to your chosen masters subject e.g Marketing, HR, Management etc

Use of references and report structure

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