“Delivering” discusses serving age-diverse customers

“Delivering” discusses serving age-diverse customers
Paper instructions:
1. Chapter 19 of “Delivering” discusses serving age-diverse customers. Discuss experiences you’ve had dealing with different generations and how you handle the generations differently.

2. In management we talk about leadership and “leading by example”. Think about a leader that you know (or witnessed) that leads by example in terms of customer service, and share your thoughts with the class.
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