“Customer” Focus

Summary and Synthesis Memos: Reform Focus

What tide or tool (see lists below) do you think would be especially helpful in your work (or the work that you want to have in the future)?

IN ONE PAGE MEMO, please write about the reform approach, why it is right for your work situation, and any challenges that you think you

would face in pressing for this reform type.

Tides: Scientific Management, War on Waste, Watchful Eye, and Liberation Management

Tools: Contracting Out, Competitive Delivery (like School Choice), Deregulation/Rules Reduction, Outcome/Performance Measurement and

Orientation, ” “Customer” Focus, and Earning as Well as Spending/Enterprise Funds and User Fees