Length: more than 2100 words of text excluding footnotes, references, title page, etc.
Analyze one of your change projects (The project is about implementing quality accreditation as it is known with ISOO 9001 in growing Ambulance Service Agency. It is important that the chosen project involve various players and stakeholders (Staff, waste management company, stores and stocks department, different departments in that organization; Human Resources, Finance and Strategic Unit).
Using the models and tools as (force field analysis, Kotter’s 8-steps of change, the Change House and more) provide a thorough analysis of your change project’s history and current state:
• Critically analyze
o what was done well so far and (Project phases progress)
o what could have done better. (lessons learned)
• For the things that could have done better, explain how they should have been done.
• Provide recommendations for the next steps to be taken.
Use at least 10 academic articles and books as references. Use appropriate referencing. (Harvard Style)
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