Business Management

Unit Title:
Managing Communications, Information & Knowledge (MCKI)
Unit Code:
16
Date Issued:
w/c 11.02.13
Student Name:

Student ID:
Date Received:

Lecturer Name:
Alankrita Bista

Internal Verifiers Name: M.Azam

Rules and regulations:

Plagiarism is presenting somebody else’s work as your own. It includes: copying information directly from the Web or books without referencing the material; submitting joint coursework as an individual effort; copying another student’s coursework; stealing coursework from another student and submitting it as your own work. Suspected plagiarism will be investigated and if found to have occurred will be dealt with according to the procedures set down by the College. Please see your student handbook for further details of what is / isn’t plagiarism.
Coursework Regulations
1 You are required to submit your coursework on-line through online e-learning system http://stponline.co.uk.Detailed information about this is available in the student handbook submission.
2 Details of submission procedures and penalty fees can be obtained from Academic Administration or the general student handbook.
3 Late coursework will be accepted by Academic Admin Office and marked according to the guidelines given in your Student Handbook for this year.
4 If you need an extension (even for one day) for a valid reason, you must request one, using a coursework extension request form available from the Academic Admin Office. Do not ask the lecturers responsible for the course – they are not authorised to award an extension. The completed form must be accompanied by evidence such as a medical certificate in the event of you being sick.
5 General guidelines for submission of coursework:
a) All work must be word-processed and must be of “good” standard.
b) Document margins shall not be more than 2.5cm or less than 1.5cm
c) Font size in the range of 12 points distributed to including headings and body text. Preferred typeface to be of a common standard such as Arial or Times New Roman for the main text.
d) The portfolio entries should be within 2000 word count (+/-10%)
e) Any computer files generated such as program code (software), graphic files that form part of the course work must be submitted either online with the documentation.
f) The copy of the course work submitted may not be returned to you after marking and you are advised to have your personal copy for your reference.
g) All work completed, including any software constructed may not be used for any purpose other than the purpose of intended study without prior written permission from St Patrick’s International College.

Outcomes and assessment requirements

Outcomes Assessment requirements

To achieve each outcome a learner must demonstrate the ability to:
1 Understand how to assess information and knowledge needs
1.1 Discuss the range of decisions to be taken
1.2 Examine the information and knowledge needed to ensure effective decision taking
1.3 Assess internal and external sources of information and understanding
1.4 Justify recommendations for improvement
2 Be able to create strategies to increase personal networking to widen involvement in the decision making process.
2.1 Identify stakeholders for a decision making process
2.2 Make contact with those identified and develop business relationships
2.3 Involve those identified in decision making as appropriate
2.4 Design strategies for improvement
3 Be able to develop communication processes.
3.1 Report on existing processes of communication in an organisation
3.2 Design ways to improve appropriateness

3.3 Implement improvements to ensure greater integration of systems of communication in that organisation.
3.4 Create a personal plan to improve own communication skills
4 Be able to improve systems relating to information and knowledge.
4.1 Report on existing approaches to the collection, formatting, storage, disseminating information and knowledge
4.2 Carry out appropriate changes to improve the collection, formatting, storage, disseminating information and knowledge
4.3 Implement a strategy to improve access to systems of information and knowledge to others as appropriate

ASSIGNMENT QUESTION: PORTFOLIO ENTRIES

Select an organisation of your choice and answer the following questions:
Portfolio worksheet 1

1a. Identify and describe the use of internal and external, primary and secondary, formal and informal information.
1b. How does your chosen organisation benefit in good decision making with the help of right information? Could you give an example.
1c. Could you make any recommendations for improvement?

Feedback for Portfolio worksheet 1
Strengths

Areas for Improvement

Lecturer Signature: Date:
• Assessment Criteria 1.1; 1.2; 1.3;1.4

Portfolio worksheet 2

2a: Assess organisational personal networking by identifying personnel including customer and other stakeholders.
2b: How does personal networking help in building relationship with stakeholders?
2c: Suggest strategies for improving personal networking.
2d: How does personal networking help in decision making process?
• Assessment Criteria 2.1; 2.2; 2.3; 2.4
Feedback for Portfolio worksheet 2
Strengths

Areas for Improvement

Lecturer Signature: Date:

Portfolio worksheet 3

3a. Identify and evaluate existing processes of communication.
3b. Suggest improvements in existing communication process to ensure organisational effectiveness.
3c. In line with your chosen organisation identify personal communication skills and a plan to improve it.
Feedback for Portfolio worksheet 3
Strengths

Areas for Improvement

Lecturer Signature: Date:
• Assessment Criteria 3.1; 3.2; 3.3

Portfolio worksheet 4

4a.Identify and evaluate existing approaches to the collection, formatting, storage and dissemination of information and knowledge.
4b. Could you think of designing and implementing a strategy to improve the current approach used?
4c. How can information, communication and knowledge help your organisation gain competitive advantage?

Feedback for Portfolio worksheet 4
Strengths

Areas for Improvement

Lecturer Signature: Date:
• Assessment Criteria 4.1; 4.2; 4.3

Important points:
Your assignment must strike a balance between theory and practice. Your work must avoid bland description of what is already stated. Description should be limited to what is absolutely necessary to emphasise a point of view or make your analysis clear. Similarly, you should not simply regurgitate theories in your assignment with no practical application of them. You should show due diligence in writing your assignment to ensure that it reflects the highest standard of presentation.
Other key considerations
• Your assignment must include a cover page with title, student name and number, date, word count, and contents page with page numbers.
• The Introduction in your assignment should cover the background, the issues and the aim of the investigation.
• Your assignment must use good quality sources (academic material or credible news sources, up to date and relevant to the topic) and correctly referenced using the Harvard system.

For assessment regulations and guide, please read first page of this assignment brief
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