+1 862 207 3288 In the following assessment tasks you will be assessed on your ability to:
• develop a change management plan
• develop a conflict resolution plan
• analyse information and apply skills to improve workplace relationships.
Read the scenario below that represents a case of declining workplace relationships, and answer the questions that follow.
Global Star Enterprises (GSE) head office has received some negative feedback from its branch manager at the New South Wales office (NSW), regarding the overall morale within the workplace.
The NSW branch is composed of about 25% people from various cultural backgrounds, with the rest 75% being of Australian-origin.
The manager at the NWS office seems to think that the problem is stemming from the information being interpreted differently by different staff members, leading to disagreements amongst staff. He is consulting with the head office in order to find a solution that will best serve the organisation.
The goal is to improve workplace relationships.
Imagine that you are the manager at the NSW branch; you need to meet this goal by addressing the following questions.
1 Some of the information being communicated to the staff seems to be inappropriate given the diverse cultural and social aspect of the workplace.
Identify the social and cultural barriers that may be causing this situation:
2 In order to bring about a positive change in the work environment, you need to implement consultation processes to encourage employees to contribute to issues they might be facing.
Provide an outline of a plan that can be implemented, using the four (4) – step process for change management.
3 Explain how work performance can be improved by collecting, analysing and sharing relevant information with the work team
4 Provide four (4) examples of relevant personnel you might have to consult with in order to implement the change or resolve the problem.
5 Describe the difference between a rational and organic approach to problem solving in consultation with others.
6 – completed
7 Outline and describe the three (3) universal ethical principles, on which the GSE Code of Ethics is based.
8 Describe the different interpersonal styles you need to take into account in a socially and culturally diverse environment and in your answer differentiate between; less assertive, more assertive, controlled and expressive styles and the personality types to which each style is best suited.
9 Devise a strategy whereby you encourage members of the work team to follow the example set by you, in order to improve relationships.
10 Describe briefly the benefits that networks and collaborative working bring to a team/organisation.
11 Identify the reasons and circumstances as to why difficulties and conflicts arise within an organisation.
12 Provide a written explanation to describe the actions that can be taken in order to rectify the situation/conflict described in the Scenario above or to a similar conflict within your workplace.
In your answer you should also consider how to apply the four steps to conflict resolution.
13 Explain how you can guide and support colleagues to resolve work difficulties by using the five (5) common approaches to dealing with workplace difficulties
14 List four (4) examples of processes/operations on which workplace reviews can be conducted.
5 Develop a plan in order to monitor performance within your team (for example, context, objectives and procedures). –UPLOAD AS SEPARATE DOCUMENT
16 Develop a plan to explain how you could manage conflict constructively, as per your organisation’s policy.
You are required to incorporate the resolution of conflict, grievances and disputes policy within the organisation of your choice, into your answer.-UPLOAD AS SEPARATE DOCUMENT
17
Scenario
Your name is Tina Bourke and you are currently employed as a manager at GSE’s NSW branch in the sales and retail department. It has come to your attention that a sales rep (Sue Jones), is performing below the standards required.
All sales representatives are required to make a minimum of 60 calls per month to potential new clients, however, records for the month of February indicate that Sue only made 20 new calls.
You are required to develop a coaching or mentoring plan that will be discussed with Sue on the 14th of March and that addresses the following:
• Performance Areas Identified for Improvement
• Summary of Expectations
• Next Steps in Employee Development: (for both the supervisor and employee)
-UPLOAD PLAN AS SEPARATE DOCUMENT
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