Guest Satisfaction, measuring the service values

Guest Satisfaction, measuring the service values
Paper details

Lay-out of the project proposal:

Abstract.
CHAPTER 1: INTRODUCTION
1.1 Problem Introduction
1.2 Literature Review
1.3 Conceptual Map
1.4 Problem Statement & Research Questions

CHAPTER 2: METHODOLOGY
2.1 PREVIEW
2.2 RESEARCH METHODS
2.3 RESEARCH INSTRUMENTS
2.4 RESEARCH METHODS & INSTRUMENTS TO BE APPLIED
2. 5 SUMMARY

Could you please help me with the following, using the structure mentioned above;

– Abstract (200 words)
Summarizing the paper

– Literature Review (2 pages) Please on the following topics;
Service Values (mentioned in the attached files)
The increasing importance of guest satisfaction
Anything else you might find relevant (mainly using books)
It is just to get everything sourced

-Methodology; (3 pages)
Adding general theory, and rewriting formatting what I have written

From the file attached, I hope you understand my intention of the research paper, and I will summarize it once more below;