Generational Diversity in the Workplace

Generational Diversity in the Workplace

Generational Diversity in the Workplace. Specifically, read the mini-case that starts on page 166 and respond to the following questions.

1. What are the generational issues Julia’s faces with each employee?
2. How do these generational issues affect Julia’s management? Be specific.
3. What can Julia do to improve customer service within the department? Be specific.
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