System analysis

See the example link below
An example on how will it look like: http://www.mediafire.com/view/49rlmifxfbflci4/Chapter_1_components.docx
book:http://www.mediafire.com/view/jzayyzqfifg5abm/Systems_Analysis_and_Design_10th_edition.pdf

Chapter 1

Background
Ten years ago, internal medicine specialists Timothy jones and Dolores Garcia decided to combine
their individual practices in Brea, California, to form New Century Wellness Group. They wanted
to create a clinic that would concentrate on preventive medicine and fitness, as well as traditional
medical care. New Century has competition from other health care providers, but no other clinic
offers the same range of services.
New Century’s practice has grown and now includes four primary care physicians, one nurse
practitioner, four physical therapists, one registered nutritionist, eight nurses, and eight support
staff people. The clinic currently has a patient base of 8,000 patients from 325 different employers,
many of which provide insurance coverage for employee wellness and health maintenance.
Currently, New Century accepts insurance plans from 25 licensed health insurance providers.
New Century is a lso considering opening another location, near a new medical center.

Doctor Jones and Doctor Garcia recently decided that the practice needs a modern informa·
tion system to support its business and health information management needs. The new system
would replace a mix of paper-based and legacy systems. Dr. Jones asked you to design an informa·
tion system that could support the clinic’s current operations and future growth.
In your first meeting, Dr. Jones provided an overview of the clinic’s business processes and staff
members. He told you that Anita Davenport, who has been with New Century since its inception,
is the office manager. She supervises the support staff of seven people. Fred Brown handles human
resources and employee benefits. Corinne Summers reportS directly to Fred and works with pay·
roll, tax reporting, and profit distribution among the associates. Susan Gifford is responsible for
the maintenance of patient medical records. Tom Capaletti handles accounts receivables and
Tammy Alipio is the insurance billing specialist. Lisa Sung is responsible for managing appoint·
ments. Her duties include reminder calls to patients and preparing daily appointment lists. Carla
Herrera is concerned primarily with ordering and organizing office and medical supplies.
After studying this information, you start to prepare for your next meeting with
Dr. Jones.
Tasks
1. Use the background information to create a business profile for New Century, and indicate
areas where more information will be needed. The profile should include an organization
chart of the office staff. You can create the chart using Microsoft Word or a similar program,
or you can draw it by hand. In Word 2010, click the Insert tab on the Ribbon, then
Smart Art, then Organization Chart.

2-Identify 6 business processes and explain primary responsibility for each process. Describe what data is required and what information is generated by each process. Maybe helpful to do this as a Word table with column

headings for business process, person responsible, and data.

3-Recommendation for transaction processing system, business support system, or user productivity system with explanation. Recommendation for ERP system with explanation.

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