Case 3: Patient Flow at Brigham and Women’s Hospital (A)

You will have to write a 1 to 2 page paper answering the questions presented to you on the syllabus for each case study (see below). You will find a copy of the

case studies on Blackboard.

Your paper should be clear, concise and complete. Please adhere to APA guidelines and cover sheet. Points will be deducted if proper APA is not used, including the

cover sheet. The paper should address the assigned questions in the outline below. You are encouraged to offer additional insights. Specifically, the following

guidelines may be helpful:
•Brief introduction to the organization/problem
•Identify fundamental causes of problems

Paper must be in question answer format.

Case 3: Patient Flow at Brigham and Women’s Hospital (A)
•Why do you think that several people didn’t follow the official procedure for requesting ICU beds that day? Do you think this is a big problem? Why or why not?
•In Exhibit 6, analyze the chain of e-mails including Dr. Rogers’ original email. What do these emails show about Brigham and Women’s Hospital’s organizational

climate for learning from mistakes? As Chief Medical Officer for the hospital, how would you respond o the situation?
•What would you recommend that the hospital do to improve patient flow to the ICUs?

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