Business management

The first step is the construction of a consolidated table summarizing all your objectives, measures, targets, and action initiatives. This will then enable you to draw the arrows that make up the causal chains implicit in your objectives. You can find a dandy example to follow here:

BSI (2007) Balance Scorecard Example for the Regional Airline. Balanced Scorecard Institute. Retrieved from http://www.balancedscorecard.org/Portals/0/PDF/Regional_Airline.pdf

Here’s a form that you may wish to copy and paste into your report and fill in:

Objective
Measure
Target
Action
Financial

Customer

Internal

Learning

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