Recommendation letter

Writing to Academic Board for applying grievances for Final examination result Semester one 2014.
I have other attachments and will add them later one for the writer to see when referring some of the information for this letter.
– Had an accident fell off from a motor scotter in February 2014, Sat my examinations for summer course that ended in February 2014 with an injury of my right shoulder.

– During the examinations while I was sitting the summer exam the person that sat next to me felt paranoid because I was constantly stretching my sore shoulder, that is why I have applied for Impaired Performance for first semester March 2014 as it was an advised from my Physio Practitioner (Please see attachment) to relate them to the recommendation letter for the Academic Board.

– I have passed the 40% of the internal assessments where there were test and online test involvement during the semester, managed to get 27 out of 40%. As in order to be entitled getting the Aegrotat application I must passed 20% of the internal assessment.

– I got in touch with Lynne Phillips the Academic Programmes Administrator from the Student Central inquiring about my examination that I had in Semester 1 on 14th of June 2014, but however she wasn’t sure about the situation and she have passed it on to her colleague one of the team leader at Student Central Clare Piliae. I have emailed Lynne on the 18th of June 2014 (please see attachment for my conversation with her) but i have never heard back from either of them until I emailed Lynne again on 1st of July 2014 but got someone else to reply her called Amanda said to me that Clare was away and I wasn’t aware of this because the exam result just came out few hours after I tried to get in touch with Lynne Phillips.

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Student Grievance Procedures
PURPOSE
Student Grievance Procedures are for all campuses and cover all modes of delivery of undergraduate and postgraduate programmes and related services. They are designed to ensure students receive a quality education and that relations between staff and students are equitable. The Procedures can be accessed from the University’s Policy Guide at Student Central.
OBJECTIVE
To foster the fair, speedy, and informal resolution of disputes at University, and an academic culture which will prevent such grievances.
DEFINITION
A Grievance means any grievance, which a student (whether or not that person has any other role within the university) has against the University and/or a staff member because of a claim that he/she has sustained academic disadvantage.
Such grievances may include but are not confined to:
• The unfair assessment of course work not governed by University assessment and examination regulations.
• An unfair refusal or failure of the staff member to make him/herself available to assist a student with difficulties regarding his/her course work.
• Unreasonable delays in the assessment of course work.
• Inadequate course materials.
• Inadequate teaching.
• Deficient performance of associated administrative services.
JURISDICTION
The Student Grievance Procedures are distinct from, and may not be used with respect to, any questions relating to the following rules, regulations, statutes or procedures of the University including:
• Cases of hardship – Vice-Chancellor’s Powers.
• Disciplinary procedures.
• Harassment procedures.
• Final examination regulations.
• Enrolment regulations.
• Student fees.
PRINCIPLES OF APPLICATION
At all times the procedures will be carried out according to the following principles:
PROTECTION OF PERSONS
When a Grievance is taken to the University Grievance Committee all persons who may be affected shall have their rights protected. Persons who may need protection are:
1. The Complainant.
2. The Subject(s) of Complaint (Respondents).
3. Heads of Departments, Institutes and Schools.
4. Pro Vice-Chancellors (or their nominees) of Colleges.
5. Assistant Vice-Chancellors (or their nominees)
6. The University.
7. Student representatives.
8. Staff representatives.
9. The Chairperson of the Grievance Committee.
STATUTORY PROTECTION
The affected persons are entitled to the protection provided by:
• The Official Information Act 1982
• The Local Government Official Information and Meetings Act 1987
• The Employment Relations Act 2000
• The Human Rights Act 1993
• The Privacy Act 1993
• Consumer Guarantees Act 1993
• The Protected Disclosures Act 2000
• Any other relevant statutes.
DUE DISPATCH
The rights of all affected persons are enhanced by a prompt investigation and resolution of the Grievance.
DUE PROCESS
The procedures will follow the principles of natural justice, namely:
1. Notice of any Grievance shall be given to the party/parties as soon as reasonably practicable (subject to consistency with “Time Limits” below).
2. Any persons directly adversely affected by a Grievance shall be adequately informed of the Grievance arising and be given an opportunity to respond.
3. The process for resolving the Grievance will be conducted fairly.
4. The avoidance of bias or conflict of interest.
TIME LIMITS
A grievance should be brought to the attention of the University within one year of the occurrence or circumstances to which the grievance refers (Note that assessments (including major tests) and examination scripts not routinely returned to students should be retained by academic departments for a period of 12 months). Thereafter a grievance may be considered only with the consent of the Assistant Vice-Chancellor (Research, Academic and Enterprise). In deciding whether a grievance will be considered pursuant to Clause 9 of this Policy, the Assistant Vice-Chancellor (Research, Academic and Enterprise) will consider:
1. The seriousness of the alleged grievance;
2. The availability of relevant information including witnesses and documents;
3. The prejudice to any other parties; and
4. Any reasons for the delay in bringing the grievance to the attention of the University.
Procedures
Step 1 The student and/or their representative approaches the staff member concerned. If the approach is in writing the staff member should acknowledge the receipt of the complaint within 7 days. (Mediation preferred forum for resolution.)
?? University Disputes Advisor for referral to a Mediator agreed upon by the Parties
Step 2 If no resolution, or Step 1 is inappropriate, complainant approaches Head of Department/School/Institute/Section or, where the Head is the respondent or there is no settlement of the Grievance, the Pro Vice-Chancellor of the College. (Mediation preferred forum for resolution.)
?? University Disputes Advisor
Step 3 If no resolution, complainant approaches Assistant Vice-Chancellor (Research, Academic & Enterprise), or their nominee who will, after consultation with the University Disputes Advisor, forward the matter to the Chair of the Academic Board who will initiate the convening of the University Grievance Committee.
?
Step 4 University Grievance Committee decision, which is final and binding.
1. Students, whenever practicable, should in the first instance approach the University staff member concerned about any Grievance.
2. If the Grievance is unresolved with the staff member concerned, the student may approach the relevant Head of Department/School/Institute/Section, or where this is inappropriate, the relevant Pro Vice-Chancellor. It is anticipated that the vast majority of Grievances will be resolved at this stage. The preferred forum for grievance resolution is mediation.
3. In the absence of extraordinary circumstances, the presence of which will be determined (if necessary) by the Assistant Vice-Chancellor (Research, Academic and Enterprise), a complaint relating solely to the grade of a piece of course work will not proceed beyond the relevant Pro Vice-Chancellor.
4. The following may at any time request through the University Disputes Advisor the assistance of a University Mediator:
(a) complainant;
(b) staff member affected; or
(c) Head of Department/School/Institute/Section; or
(d) relevant Pro Vice-Chancellor (or their nominee).
5. If a Grievance is unresolved at the Pro Vice-Chancellor level, it may be referred to the Assistant Vice-Chancellor (Research, Academic and Enterprise). That step will not be taken unless and until the University Disputes Advisor has established that all reasonable steps to resolve the problem consensually have been attempted and exhausted. The Assistant Vice-Chancellor (Academic and International) or their nominee will review the case, determine that all reasonable steps for resolution have been addressed, and then forward the case to the Chair of Academic Board who will convene the University Grievance Committee.
6. The University Grievance Committee will have the responsibility of enquiring into the subject matter of the grievance and determining the outcome of the complaint.
It may:
(a) conduct that inquiry (including the hearing of the respective cases of the student complainant and the staff member affected) in such manner as, consistent with the principles of natural justice, it thinks fit.
(b) receive such material relevant to the subject of the inquiry as it thinks fit;
(c) meet with the parties and any other persons considered able to assist the inquiry.
7. The University Grievance Committee may meet with the parties separately or together. However, any material relevant to the complaint received from one party in the absence of the other must be either:
(a) disclosed to the other party and an opportunity to comment given; or
(b) excluded from consideration.
8. Each party will have the right to have a support person present at any meeting with the University Grievance Committee.
9. The University Grievance Committee may delegate to and authorise its chairperson to carry out such aspects of its investigatory functions as it thinks fit.
10. The University Grievance Committee will, following the inquiry, prepare a report which will be issued to the parties and contain its decision on the complaint.
11. The decision of the University Grievance Committee will be final and binding. There will be no right of further appeal or review.
12. The proceedings of the University Grievance Committee shall be private, confidential and privileged.
13. Any student with a Grievance should try and keep notes of details, including times, dates, places and keep copies of any documentation related to the Grievance.
NOTES TO PROCEDURES
1. Students may in the first instance approach their Student Association representative for support, advice and advocacy. Students may either act alone or be accompanied by a representative through all steps of these Grievance procedures.
2. The complainant should also specify the remedies sought to resolve the submitted Grievance.
(a) Outcomes arising from the procedures prior to the convening of the University Grievance Committee will be such as the parties may agree consensually.
These may include but are not confined to:
(i) a written or verbal apology;
(ii) opportunity to receive a second opinion on assessed work;
(iii) substitution of a higher mark;
(iv) opportunity to resubmit an assignment;
(v) initiation of a student feedback mechanism;
(vi) extensions of deadlines for assignment;
(vii) opportunity to resit an examination (subject to University regulations).
(b) If the Grievance comes for resolution to the University Grievance Committee it may make such decisions and give such directions as it thinks fit.
3. If not resolved at a lower level, the Grievance must be presented in writing to the Assistant Vice-Chancellor (Research, Academic and Enterprise). The documentation provided to the University Grievance Committee should contain the following information:
(a) the complainant’s full home address, contact phone number and student ID number;
(b) where appropriate the title and number of the course, the name of the department or the name of the College in which the Grievance concerns;
(c) the nature of the Grievance including the specific academic disadvantage claimed;
(d) as many details regarding examples and instances of the Grievance as possible (e.g. dates, times);
(e) any other relevant information.
4. On receipt of the written complaint, the University Grievance Committee shall within 14 days:
(a) acknowledge the receipt of the complaint;
(b) inform the parties of their right to access a representative or other support person if they have not already done so;
(c) provide all relevant written documentation to the staff member(s) concerned for written response.
Page authorised by Academic Manager
Last updated on Wednesday 14 May 2014

REGISTERED HEALTH PROFESSIONAL

You may only apply for Aegrotat/Impaired Performance for a learning

experience, assessment, or examination activity if:

V The assessment was compulsory,
V The assessment is worth 10% or more of the total grade,
V The assessment occurs at a fixed time and place, as defined in the
Paper Guide.

Aegrotat: When you are prevented from sitting the assessment altogether

Impaired Performance: When you sit the assessment but circumstances

have impacted your ability to prepare or perfonn in the assessment

You may apply on the grounds of an illness or injury, or of critical personal
circumstances outside of your control.

V If applying on the grounds of illness or injury, Part II of the form
MUST be completed by a registered health professional. An
additional medical certificate may be attached.
V If applying on the grounds of critical personal circumstances,
evidence of the circumstances MUST be provided, as well as Part II
of the fonn completed to assess the impact of the circumstances on
your performance for the assessment

The health professional must have assessed you no later than SEVEN

(7) days after the assessment date. Aegrotat/Impaired Performance

applications MUST be submitted to the University no later than FOURTEEN

(14) days after the learning assessment date.

You may not apply on the grounds of a long term illness, injury, disability,

or learning impairment unless you are experiencing a temporary acute

episode of the condition.

Aegrotat/Impaired Perfonnance applications may only be appealed once

in writing to the Academic Board or its delegate within FOUR (4) weeks

of the release of the final grade for the paper. You should refer to the

University Grievance Procedures published in the University Calendar.

EXAMPLES OF CRITICAL PERSONAL CIRCUMSTANCES INCLUDE. BUT ARE

NOT UMTTED TO:

V The break-up of a Iong-standing relationship

V Sudden illness or injury to a close relative or friend

V Death of a significant person

V Being exposed to a fire, crime involving violence or loss, motor vehicle

or other accident

V Having a close friend or family member arrested for a significant crime

V Witnessing a traumatic event such as injury to another person.

Such circumstances may all result in an impainnent of functioning

significant enough to substantially impact on performance in the

assessment. Events which may impact significantly on exam or

assessment preparation include, but are not limited to: loss of computer

(with all notes) through damage or theft‘, having to spend substantial

amount of time with ill or dying relatives or close friends; or significant

family disruption such as parental divorce.
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