What evidence of hard and soft HRM practices can be found in this scenario?

What evidence of hard and soft HRM practices can be found in this scenario?

https://vuws.uws.edu.au/bbcswebdav/pid-768569-dt-content-rid-11782781_1/courses/200300_2014_spr/WES%20Smith%20and%20Elliott%20retail%202014.pdf
this is the case study for the question provided in the topic.
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