Managing the Digital Firm

Paper instructions:

Book name :Laudon, K.C. and Laudon, J.P. Management Information Systems: Managing the Digital Firm, Pearson Prentice Hall, 13th edition, 2014.

ISBN-13: 978-0-13-305069-1 | ISBN-10: 0-13-305069-6

Chapter 9

1. How do supply chain management systems coordinate planning, productions, and logistics with suppliers?

2. How do customer relationship management systems help firms achieve customer intimacy?

Chapter 10

3. What are the unique features of e-commerce, digital markets, and digital goods?

4. How has e-commerce transformed marketing?

Chapter 11

5. What is the role of knowledge management and knowledge management programs in business?

6. What types of systems are used for enterprise-wide knowledge management and how do they provide value for firms?

Chapter 12

7. What are the type of decisions and how does the decision making process work?

8. Ho do information systems support the activities of managers and management decision making?

Chapter 13

9. How does building new systems produce organizational change?

10. What are the core activities in the systems development process?

Chapter 14

11. What are the objectives of project management and why is it so essential in developing information systems?

12. What method can be used for selecting and evaluating information systems projects and aligning them with the firm’s business goals?
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