Information and Knowledge Management

Assignment

Individual essay: a discussion of the key issues identified in your group diagram against the literature and the NASA, Xerox and Danone case studies.

This assignment is an individual essayof 2000 words. It builds upon the group assignment and involves:

1. Outlining what, in your personal opinion, are the key issues that should be included in developing an integrative perspective on Information Management and Knowledge Management; this builds upon the your group work activity – you can, of course, present an alternative perspective if your view has changed as a result of furthering your readings and reflecting upon them;
2. Discussing these key issues using the using the literature to support your arguments and examples from all three case studies – Xerox, NASA and Danone.

For this, you are required to:

a) search, gather and review a pool of key resources; the skills developed in INF6320 will be key in helping you to undertake this activity;
b) compare and contrast different viewpoints and discuss the assumptions they make about the nature of organisations, the issues they face and the nature and role of information and knowledge in how those issues are tackled by different organisations;
c) discuss the usefulness of considering potential alternative approaches, considering the contexts of the case studies; as mentioned above, reference to the case studies that are analysed in the module should be made, in order to provide an explanation and exemplification of your views.
Starter references:

• Alvesson, M.; Karreman, (2001).Odd couple: making sense of the curious concept of Knowledge Management. Journal of Management Studies, 38 (7), p. 995-1018.
• Begona Lloria, M. (2008). A review of the main approaches to Knowledge Managemnt. Knowledge Management Research & Practice, 6, p.77-89.
• Binney, D. (2001).The knowledge management spectrum : understanding the KM landscape.Journal of Knowledge Management, 5 (1), p. 33-42.
• Choo, C.W. (2002). Information Management for the Intelligent Organization. 3rd ed. Medford, NJ: Information Today.
• Choo, C.W and Bontis, N (2002). The strategic management of intellectual capital and organisational learning. Oxford: OUP.
• Cox, A. (2007). Reproducing knowledge: Xerox and the story of Knowledge Management. Knowledge Management Research and Practice, 5 (1), p. 3-12.
• Davenport, TH (1997).Information ecology: mastering the information and knowledge environment. xford University Press, New York
• Davenport, TH & Marchand, DA (1999).Is knowledge management just good information management?.Mastering Information Management, Financial Times
• Earl, M (2001). Knowledge management strategies: toward a taxonomy. Journal of Management Information Systems, 18 (1), p. 215-233.
• Hansen, M.T., Nohria,N. and Tierney, T, (!999). What’s your strategy for managing knowledge?, Harvard Business Review, 77, Mar.-Apr. 1999, p.106-116.
• Hislop, D. (2005) Knowledge management in organizations: a critical introduction. Oxford: OUP.
• Klein, J.H. (2008). Some directions for research in knowledge sharing. Knowledge Management Research & Practice, 6, 41-46.
• Koenig, M.E.D. & Srikantaiah, T.K., eds. (2003) Knowledge management lessons learned: what works and what doesn’t. Medford, NJ: Information Today for the American Society for Information Science.
• Little, S, Quintas, P and Ray, T (2002). Managing knowledge: an essential reader. London: Open University and Sage
• Orna, E. (1999). Practical Information Policies. 2nd ed. Aldershot: Gower.
• Rowley, J. (1998). Towards a framework for Information Management. International Journal of Information Management, 18 (5), p. 359-369.
• Scarbrough, H. and Swan, J. (2001). Explaining the diffusion of Knowledge Management: the role of fashion. British Journal of Management, 13 p.3-12.
• Schultze, U. and Stabell, C. (2004). “Knowing what you don’t know? Discourses and contradictions in Knowledge Management research”. Journal of Management Studies, 41(4), p. 549-573.
• Vasconcelos, A.C. (2008). Dilemmas in knowledge management. Library Management, 29(4/5), p.422-443.
• Wiggins, R. (1988). A conceptual framework for information resources management. International Journal of Information Management, 8, p. 5-11.
• Wilson, T (1997). Information Management Featured in FEATHER, J.: STURGES, P. (Eds.). International Encyclopaedia of Information and Library Science. London: Routledge, 187-198.
• Wilson, T.D. (2002).The non-sense of Knowledge Management. Information Research, 8 (1). Accessible at http://InformationR.net/ir/8-1/infres81.html.

You may find other papers in this special issue of interest.The references above are starting points that give a background to the themes and are discussed in the taught weeks. They are indicative references and you should, in your searches, explore beyond this material. You will find additional material of significant interest in the following refereed journals as well:
• Harvard Business Review
• Information Research
• International Journal of Information Management
• Journal of Knowledge Management
• Journal of Management Information Systems
• Knowledge Management Research and Practice
• Long Range Planning
• MIS Quarterly
• Organization

There are some useful websites on information and knowledge management:

• David Skyrme Associates http://www.skyrme.com/resource/kmres.htm
• Gurteen Knowledge http://www.gurteen.com/
• WWW virtual library on knowledge management http://km.brint.com/

Assessment related dates and milestones

The group presentations are to be held on Wednesday 9th December. You should hand in an electronic and a hard copy of your diagram at this session, a hard copy of the written explanation, as well as hard copies of your individual reflections. Verbal feedback will be provided on the day and written feedback on the 23rd December

The individual assignment coursework must be submitted electronically by 10amMonday 18th January via Turnitin. Written feedback will be provided on the 8th February.

We suggest that you try to keep in mind some of the suggested general milestones below in order to finish the assignment on time.

Week Key activities and milestones Details
Week 1 Assignment set up. Integrative perspectives session Guidelines on the assignment

Start reading key references (and continue doing so throughout the module)
Weeks 2-8 Theoretical background to the module
Case study analysis Prepare case study analysis and discussion
Prepare diagram and presentation structure; refine reading and analysis on the basis of feedback
Week 9 Drop-in sessions/ tutorials for group work You should bring a draft of your diagram for discussion
Week 10 Work on feedback Revise diagram and presentation on the basis of feedback.
Week 11 Group assignment presentations
N.B.: Please bring an electronic copy and hardcopy of your diagram, as well as hard copies of the individual reflections, and hand them in at the session
Formative and informal feedback will be provided on the day. Formal feedback on the 23rd December

Week 12 Live online discussion forum
Drop-in sessions for individual essays
Work on essay structure. Develop essay readings.
Weeks 12-15 Literature and essay preparation review. Refine reading and analysis on the basis of feedback; complete essay
By 18/01 10am Individual assignment hand-in
Electronic submission via Turnitin Formal feedback on 89h February
Assessment criteria and grading advice

The assessment will be based upon the assessment criteria outlined in the Coursework Report Forms that will be made available beforehand.
Credit will be given to demonstration of independent research effort and to justification and discussion of options and viewpoints adopted.

Information School Coursework Submission Requirements

It is the student’s responsibility to ensure no aspect of their work is plagiarised or the result of other unfair means. The University’s and Information School’s Advice on unfair means can be found in your Student Handbook, available via http://www.sheffield.ac.uk/is/current

Your assignment has a word count limit. A deduction of 3 marks will be applied for coursework that is 5% or more above or below the word count as specified above or that does not state the word count.

It is your responsibility to ensure your coursework is correctly submitted before the deadline. It is highly recommended that you submit well before the deadline. Coursework submitted after 10am on the stated submission date will result in a deduction of 5% of the mark awarded for each working day after the submission date/time up to a maximum of 5 working days, where ‘working day’ includes Monday to Friday (excluding public holidays) and runs from 10am to 10am. Coursework submitted after the maximum period will receive zero marks.

Work submitted electronically, including through Turnitin, should be reviewed to ensure it appears as you intended.

Before the submission deadline, you can submit coursework to Turnitin numerous times. Each submission will overwrite the previous submission. Only your most recent submission will be assessed. However, after the submission deadline, the coursework can only be submitted once.

During your first Semester at the School, when submitting a piece of work through Turnitin, you will only be able to view a ‘similarity report’ when submitting your Test Essay. You can then edit and resubmit your Test Essay. For other coursework you will not be able to view a Turnitin ‘similarity report’. Details about the submission of work via Turnitin can be found at http://youtu.be/C_wO9vHHheo

If you encounter any problems during the electronic submission of your coursework, you should immediately contact the module coordinator and one of the Information School Exams Secretaries (Julie Priestley, J.Priestley@sheffield.ac.uk, 0114 2222839 or Larah Arvandi,l.arvandi@sheffield.ac.uk, 0114 2222640). This does not negate your responsibilities to submit your coursework on time and correctly.
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