Agile Electric Case

Agile Electric: Quality Issues in a Global Supply Chain
1. Should the complete recall/field failure and associated costs be charged to the tiered suppliers?
2. Was Automek’s decision to source the business from Agile a good one? Did Agile make the right call in accepting the contract?
3. Do you see internal quality practices as having a major role in the case, considering all the supply chain members? Are ISO 9000 and TS

16949 necessary and sufficient conditions for adequate process knowledge and diffusion of internal quality practices?
4. Would Agile receive any benefits if it invested resources in developing its suppliers? Who is responsible for accelerating the

implementation of quality practices in lower-tier suppliers? Why were ECPL and BIBL not interested in improving their processes and

manufacturing practices?