Management Principles

Management Principles
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Section A
Attempt all questions in section A
01 Compare and contrast efficiency and effectiveness.

10 marks
Q2 What do you understand by tall and flat organisational structures?

10 marks
Q3 Discuss different levels of strategy.

10 marks

Q4 Selective perception and filtering are two communication barriers. Suggest ways to overcome
15 marks
these communication barriers.

Section B
All questions carry equal marks
•

Attempt Q5 OR Q6

•

Q7 is compulsory

Q5 A company is updating its software application, staff members feel that improvements in
software may result in a reduction of their paid number of hours.
Discuss different ways in which the manager can overcome the resistance to improve or change.
20 marks

OR

Q6 Assess the significance of planning as a management function.

20 marks

Q7 Suggest ways to make communication effective in an organisational context. 20 marks

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Section C

15 marks, 1/question

Answer all questions, see example below:
Mark I the correct option

Example: How to answer the question
Which of the following is an example of a structural organisational change?
A) purchasing new work equipment
B) changing work practices
C) changing managerial span of control
DJ changing employee attitudes

1.
Which of the following is the most accurate statement regarding managers in today’s world?
A) managers are found almost exclusively in large corporations that have more than 500 employees.
B) there is greater variety of managers with respect to age, ethnicity, and gender than ever before.
C) managers are found almost exclusively in for-profit organisations.
D) more than half of today’s managers are women.
2.
An organisation is
A) a group of individuals focused on profit-making for their shareholders
B) any collection of people who perform similar tasks
C) the physical location where people work
D) a deliberate arrangement of people to accomplish some specific purpose
3.
All organisations have
A) structure
B) rules
C) goals
D) limits

that define(s) the organisation’s purpose and reason for existence.

4.
One of the common characteristics of all organisations is

that define rules, regulations, and

values of the organisation.
A) an explicit goal
B) a systematic structure
C) a stated purpose
D) a set of written bylaws

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5.
Which of the following is a key difference between managerial and non-managerial employees?
A) Non-managerial employees have less formal education.
B) Managerial employees receive higher pay compensation.
C) Non-managerial employees do not oversee the work of others.
D) Managerial employees work longer hours.
6.
The primary job of a manager is to
A) direct and oversee the work of others
B) coordinate organisational leaders and ordinary employees
C) tackle tasks that are too difficult for non-managerial employees
D) make decisions that help an organisation grow
7.
The work of a manager
A) may involve performing tasks that are not related to overseeing others
B) involves only high-level tasks that require a sophisticated skill set
C) is strictly limited to overseeing and monitoring the work of others
D) does not involve interaction with non-managerial employees
8.
Supervisor is another name for which of the following?
A) team leader
B) top manager
C) middle manager
D) first-line manager
9.
Which of the following types of manager[s] is responsible for making organisation-wide decisions and
establishing the plans and goals that affect the entire organisation?
A) department head
B) project leader
C) top manager
D) team leader
10.
Which is an important job responsibility for a middle manager?
A) helping top managers define goals
B) translating goals defined by top managers into action
C) defining the organisation’s long-term goals
D) performing tasks that are not related to long-term goals

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11.
Which of the following identifies a manager who does NOT typically supervise other managers?
A) unit chief
B) shift manager
C) division manager
D) vice president
12.
Which of the following is a member of the lowest level of management?
A) a vice president
B) a non-managerial employee
C) an individual involved in defining the organisation’s philosophy
D) a middle manager
13.
All levels of management between the supervisory level and the top level of the organisation are
termed
A) supervisors
B) first-line managers
C) middle managers
D) team leaders
14.
Which of the following levels of management is associated with positions such as executive vice
president, chief operating officer, chief executive officer, and chairperson of the board?
A) top managers
B) team leaders
C) first-line managers
D) middle managers
15.
Another term for efficiency is
A) making sure things get done
B) doing things at the right time
C) doing things right
D) doing the right things