United States Postal Services
Once you’re reasonably clear on what’s involved, think about your organization and its business
processes, and then:
Identify at le ast three objectivesfor improving the organization’s internal business processes, and show howthey
relate to the mission, vision and strategy ofthe organization.
l(’or each objectiv e, dev elop at least one meaningful performance measure
metric
For each objectiv e, identify at least one expected lev el of performance (target).
For each objectiv e, identify at least one
nleIw acgion or program that nee dsto be developed to ensure successful implementation of the organization’s strategy (initiative).
ow o
they help to fulfill those objectiv es? If they don’t (and they dont hav e to),what makesthem more important than objectives that would
relate to finance or customer service?
Here’s a table that you may wish to copy andfill in (the boxes are expandable – take all the
space you need to e complete In your descrrptrons.
Omedwe
Measure
Target
Action
Relationshipsto other objectives
Revisions (if any) to Module 1 and/or Module 2 Objectives
Objectiv e/Module
Measure
Target
Action
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