Service marketing

Board Scope: Based on the banking sector (e.g. HSBC, Natwest, Barclays), advise the following

1)Prepare a service blueprint for the banking sector. Explain what tangible cues are provided, considering the line of visibility, and where the potential fail points are located. How they could be designed out of the process, and what service recovery procedures could be introduced for dealing with services failures at the banking sector?

Can you please use a Service blueprint diagram that relates the the banking sector preferably the UK.please define Tangele cues use a banking operations example ti illustration line of Visibility that customers may

please you Journal articles. Emerald, Sage, epsco just examples. would love to have 85% coming from Journals research.

No introduction needed just start start into the subject matter

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