spss data analysis

| December 31, 2014

spss data analysis

Order Description

attached is an excel sheet with a questionair and data , please use them to create 3 hypothesis and after that .
clean data and analyze data using spss (regression and T-test only)and right the following chapters:
1.data description and analysis:
1.1 demographical data
1.2 technical data
2. discussion and analysis
3.conclusion
4.recomendation

please when you finish attach the document and the spss file

respid    Respondent
Which, if any, of the following government services have you accessed online in the last 12 months?
Q1_1    Local Government
Q1_2    Tax information
Q1_3    Driving license queries
Q1_4    Benefits, Retirement and Financial or Job Seekers support
Q1_5    Healthcare information
Q1_6    Weather Forecasting
Q1_7    Travel information
Q1_8    Policing or crime reporting
Q1_9    None of the Above
Technical Section
Q2_1    The time needed to find this e-service website was reasonable – Please complete the following Questions while expressing your opinion to the best of your knowledge.
Q2_2    The time needed to (up/down)load information was reasonable – Please complete the following Questions while expressing your opinion to the best of your knowledge.
Q2_3    The time needed to receive an acknowledgement of submission to this e-service was reasonable – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_4    The efforts (time, cost) needed to fully complete your tasks using this e-service was reasonable – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_5    The time needed to find the information on this website was reasonable – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_6    The number of online steps needed to complete this e-service was reasonable – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_7    The waiting time to receive this requested e-service was reasonable – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_8    The cost required for registering to use this e-service was reasonable (if applicable) – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_9    The cost of internet subscription is reasonable – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_10    The cost of renewing this e-service is reasonable, if applicable – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_11    Using this e-service for monetary transactions has potential for fraud, if applicable – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_12    Using this e-service increases the potential for mistakes in payment – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_13    Using this e-service has hidden costs – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_14    Using this e-service increases the likelihood of users being audited by government/ agency – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_15    This e-service obliges me to keep record of documents in case of future audit – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_16    Using this e-service leads to social isolation because communication with others is reduced – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_17    I am confident that the data I provided in this e-service will not be used by the government for any other purposes – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_18    Using this e-service makes me worry about the privacy of my information – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_19    Using this e-service saved me time than going to the associated agency – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_20    Using this e-service reduced the cost of my requested service – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_21    Using this e-service saved me transportation cost to get the service offline – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_22    Using this e-service saved me money – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_23    Using this e-service is secure – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_24    It was easy to find the contact information of the e-service support officers – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_25    The structure of this e-service website was easy to understand – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_26    This e-service website was easy to use – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_27    The information of this e-service website was presented in an appropriate format (font, colour, images, pictures, multimedia) – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_28    The available information was sufficient for completing this e-service – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_29    This e-service website was easy to navigate – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_30    The information provided about this e-service was accurate  – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_31    The information provided about this e-service was up-to-date  – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_32    The information provided about this e-service was relevant – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_33    It was easy to search for information about my e-service – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_34    I need more training and help to know how to use this e-service – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_35    Using e-service reduces the off line steps needed to complete this service -Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_36    Using this e-service removed the potential for corruption – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_37    Using e-service allows me to access this service anytime from anyplace – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_38    Using this e-service allows me to easily customize it to my needs – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_39    Using this e-service provided me with several options for delivering my request (e.g. post, email, etc.) – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_40    In case of error, this e-service website alerted me in a proper way – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_41    This e-service provided me with several options for getting support from e-service officers – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_42    The support provided by the e-service officers was useful – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_43    This e-service provided me with several options for receiving alerts about the progress of my request (through SMS or email) – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_44    This e-service provided several payment methods – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_45    This e-service allowed me easy access to my previous transactions – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_46    There was a way to recommend this e-service to other users – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_47    The information provided about this e-service was offered in different languages – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_48    Using this e-service allowed me to update my information – Please complete the following questions while expressing your opinion to the best of your knowledge.
Q2_49    Using this e-service provided me with step-by-step directions for completing it – Please complete the following questions while expressing your opinion to the best of your knowledge.
Overall Opinion/ Satisfaction
Q3_1    I am satisfied with the overall cost of this e-service
Q3_2    I am satisfied with the overall risk of this e-service
Q3_3    I am satisfied with the overall benefit of this e-service
Q3_4    I am satisfied with the overall opportunity of this e-service
Q3_5    I am satisfied with the overall generated value of  this e-service

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