Pan C. (AC 21, 2.2, 2.3) (900 words)

Write a report that:

ldentifies3 users of L&D services internal to your organisation

and for each of them 2 key needs

Explains how L&D can ensure the needs of these 3 service users are prioritised

effectively

Identifies 3 methods of communication to your service users and explain the advantages and disadvantages of each

Describes the key components of effective service delivery including building and maintaining good relationships, handling and
resolving complaints, dealing with difficult customers, timely service deliv ery, budget implications and continuous improvement.
Regards,

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