Faith Matters

Coleman, P., Deutsch, M., & Marcus, C. (2014). The handbook of conflict resolution: Theory and practice (3rd ed.). San Francisco, CA:

Jossey-Bass. ISBN: 9781118526866.

Note: Additional chapters—Chapters 46–56—are available as PDFs files in this course. See your Unit 10 assignment for more information.

Hocker, J., & Wilmot, W. (2014). Interpersonal conflict (9th ed.). New York, NY: McGraw-Hill. ISBN: 9780078036934.

Companion Web Site: Interpersonal conflict (9th ed.). (2014). Available at http://highered.mcgraw-

hill.com/sites/0078036933/information_center_view0/

**I have attached a The Significance of Institutional Conflict assignment as guidance as well as Systems theory paper for guidance**
•Competency 1. Identify variables within structures or institutions that can promote conflict. ◾Define conflict in own words.
◾Explain the four communication behaviors (or “horsemen”) that lead to destructive conflict.

•Competency 2: Apply theoretical perspectives on conflict. ◾Incorporate conflict resolution theory into a conflict analysis.

•Competency 3. Apply appropriate strategies to reduce or resolve conflicts. ◾Propose a detailed solution to a conflict.
◾Incorporate conflict resolution readings into a conflict analysis.

•Competency 4: Analyze the impact of conflict on relationship-building in face-to-face, virtual, cyber, and group communication.

◾Identify, describe, and analyze a conflict situation.

•Competency 5: Evaluate the outcome of proposed strategies for conflict resolution. ◾Describe how a conflict was resolved, and evaluate

the degree to which this conflict resolution was effective or ineffective.

•Identify, describe, and analyze the conflict in detail. Here are some of the questions to consider. ◾Why did you select this chapter?

What is it important to you?
◾Who are the parties involved?
◾What are the relationships between the parties?
◾What are the issues?
◾Is culture a factor in this conflict?
◾Is gender a factor in this conflict?
◾What emotions are involved in the conflict?

•Identify variables within the institutional structure that may have contributed to this conflict. In other words, how have factors within

this structure—especially in relation to the hierarchy of the structure and how the structure itself is structured—contributed to the

conflict?
•Discuss how this conflict was resolved (if it was resolved). Describe the strategies that were used to resolve the conflict.
•Evaluate the strategies that were used to resolve this conflict, if any. What worked, and what did not work? Explain why. Discuss any

problems that resulted from the fact that the resolution to this conflict was less than ideal.
•Propose a new, detailed strategy for resolving this conflict that you believe would be more effective than the resolution that was

reached. Determine what you believe to be the most appropriate way to resolve this conflict. Questions to consider as you develop your new

strategy include: ◾Did you consider all parties involved?
◾Did you anticipate obstacles to your plan?
◾Will the parties involved buy into the plan?
◾Will the parties involved be satisfied with the outcome?
◾What are the alternatives?
Important: Your project must incorporate material from at least three of the five sources you used for your The Significance of

Institutional Conflict assignment from Unit 8. In addition, your project should draw upon at least one theory (and preferably more) that

was discussed in your textbooks. Demonstrate that you understand what you have read by applying it effectively to discussing your conflict

and resolutions to this conflict.