Computer IT Scenario

| December 21, 2015

In this scenario, you are a human factors investigator who has been asked to provide recommendations and guidelines for improving the

accessibility of hardware, software, and IT services for an employee with physical disabilities. Your report will evaluate the current

environment and provide recommendations for improvement.

Read the following articles to prepare for the report:

Tomorrow’s Ergonomics
Teaching and Learning Design: Commonalty and Diversity in Ergonomics, HCI and Architecture Design Education
Guidelines for Submission: The report should be submitted as a two- to four-page Word document that uses double spacing, 12-point Times

New Roman font, one-inch margins, and APA style for any citations.

Overview: In this scenario, you have been asked by the HR department of a small regional hospital to provide IT support for one of the

intake clerks. She has always been considered a stellar employee but is returning to work after an extended illness. She has residual

physical disabilities as a result of the illness, including weakness on her left side and lingering sight issues that cannot be fully

corrected with glasses or contact lenses.

Prompt: Prepare a report that summarizes your recommendations for reasonable IT accommodations that will allow the employee to continue

her work as an intake clerk.

Specifically, the following critical elements must be addressed:

ï‚· Technology Recommendations. What supporting technology (hardware or software) would you recommend to accommodate the clerk’s

disability? If multiple options are feasible, provide a summary of the pros and cons of each option, along with your final recommendation.

Explain your rationale, focusing on cost, ease of use, and effectiveness.

ï‚· Work Environment Recommendations. What alterations to the work environment would you recommend? Consider the work station, ergonomics,

and other relevant work-space characteristics.

ï‚· Training and Support Recommendations. What training or other support resources would you recommend for the clerk as she returns to

work? Be sure to identify services needed to effectively use identified software or hardware.
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